Customer Alert
LATEST UPDATE
- We are operating under COVID-19 protocols to keep customers and team members safe.
- Edmond and Hefner branches in the Oklahoma City metro area are temporarily closed to in-person service.
- The Boston Avenue branch in Tulsa is temporarily closed to in-person service.
- The Elliott Branch in Pryor has re-opened in-person service.
UPDATE 1/24/2022
As of January 24, the lobbies of our Edmond, Hefner, Boston Avenue and Elliott branches are closed to in-person service due to impacts concerning COVID-19. Business can be conducted at the remaining open offices in Oklahoma City, Edmond, Tulsa and Pryor.
OFFICES WITH LOBBY SERVICE
Oklahoma City:
|
150TH AND WESTERN |
BROADWAY EXTENSION |
ROCKWELL |
Tulsa:
|
UTICA |
Pryor:
|
ELLIOTT |
GRAHAM |
Health precautions
Due to the rise in community spread of COVID-19, all individuals visiting an Oklahoma Fidelity Bank branch must wear a mask, regardless of vaccination status. You may be asked to remove your mask briefly for identification purposes. We are offering optional account opening procedures for individuals who prefer a low-touch process. Information will be collected and final documents will be provided electronically. You may also open an account online in minutes.
Lobby access considerations
We encourage you to visit an office lobby to conduct essential business that can only be done in-person. Additionally, we ask that you do not enter one of our office lobbies if you:
- Have traveled in the past 14 days.
- Have been in close contact with a person who has been diagnosed with, or is presumed to have, COVID-19.
- Currently have a fever, cough, shortness of breath or labored breathing.
Alternative ways to conduct banking business
We encourage you to avoid any unnecessary visits to an office by using one of the following alternate ways to conduct banking business:
- All customers can use Drive-Thru Interactive Banking at any office to connect to a live banker and conduct routine banking transactions.
- Online and mobile banking tools provide account access 24 hours a day, seven days a week, and can be used to conduct routine banking business including monitoring accounts, transferring funds and depositing paper checks.
- SmartVoice telephone banking is available by calling 1.800.616.6333.
- Contact our customer care team at 1.800.757.0464
ACCESS ONLINE BANKING REGISTER FOR ONLINE BANKING DOWNLOAD THE MOBILE APP
Night drop access
Night drops will be accepted only at offices with lobby service, and the night drops at closed locations will not be monitored. Please contact our customer care team at 1.800.757.0464 with any questions about night drop deposits.
Commercial deposits and change orders
Commercial deposit and change order activities may be conducted at any of our open offices.
Support for business customers
Amidst the uncertainty caused by the coronavirus disease COVID-19, the Oklahoma Fidelity Bank team stands alongside our business customers. As you make plans, seek guidance and make the tough decisions related your business and employees, we are here to help.
Safe deposit box access
Out of an abundance of caution and to maintain prudent social distancing, we encourage you to avoid any non-essential visits. However, if you need access to a safe deposit box at a temporarily closed office, please contact our customer service team at 1.800.757.0464 to make accommodations.
Loan assistance
We understand that the circumstances surrounding COVID-19 (Coronavirus) may cause financial hardship that could impact your ability to make loan payments. The Oklahoma Fidelity Bank residential and consumer lending teams are committed to helping customers in this difficult situation, and we will work to find the best solution on a case-by-case basis.
To ensure that you contact the appropriate representatives for your loan, please visit our loan assistance page:
Protecting against fraud
In unusual circumstances like the one we find ourselves in due to COVID-19 (Coronavirus), it is common for bad actors to increase attempts of identity theft and other schemes. Now more than ever, it is critical that you practice good judgement by not clicking on any links or downloading any files that are sent to you from an unknown person.
Please take a moment to review this helpful information on protecting yourself from phishing.
Remember that Oklahoma Fidelity Bank will never ask you to provide your social security number, account numbers or other confidential information via email. If you receive what you believe to be a phishing email, please forward it to abuse@fidelitybank.com.
Stay informed
We apologize for the inconvenience caused by these measures and appreciate your efforts to adjust routines during this extraordinary time. We understand your frustration and pledge to keep working hard to meet your needs and keep our community healthy.
Please continue to monitor this page for updates regarding our response to COVID-19.
All Updates
Update December 30, 2020 - Stimulus
The stimulus bill passed by Congress is intended to help American families cope with the impact made by the COVID-19 pandemic. In early January, eligible taxpayers will receive an automatic distribution of “economic impact” (aka stimulus) payments of up to $600 per individual or $1,200 for married couples, along with $600 for each qualifying child.
Read More
Update November 23 2020
In light of the concerning rise of COVID-19 cases in our communities, the Hefner, Rockwell and Edmond Oklahoma Fidelity Bank lobbies will be temporarily closed to in-person service beginning on Friday, November 27, 2020. Lobby service will still be available at the 150th & Western and Broadway Extension branches. We see this as a critical step toward helping slow the spread of COVID-19, alleviating the strain on our medical community and keeping our customers and employees safe.
Read More
Three ways to prevent phone scams
Imagine this scenario. Your phone rings. Your bank’s number shows up on the caller ID, so you answer. The caller says they are reaching out about some possible fraudulent charges to your bank account. Before they can discuss the charges, they need to gather some personal information from you to verify that you are the owner of the account.
Read More
Update April 10, 2020 - Stimulus
The stimulus bill passed by Congress is intended to help American families cope with the impact made by the COVID-19 pandemic. By late April, eligible taxpayers will receive an automatic distribution of “economic impact” (aka stimulus) payments of up to $1,200 per individual or $2,400 for married couples, along with $500 for each qualifying child.
Read More